WebMD is committed to providing a website that is accessible to all users, including those with disabilities. We endeavor to follow those standards used by the U.S. Federal Government for technology accessibility for people with disabilities (Section 508) and the European Accessibility Act.
WebMD’s web properties and affiliate sites are regularly tested with leading web accessibility technologies, and we implement accessibility updates on an ongoing basis. We recognize that the industry is moving toward compliance with WCAG 2.2 AA, and we are currently conducting comprehensive evaluations across our sites and sites of our affiliates to identify any areas that may require remediation. Once these evaluations are complete, we will prioritize the necessary updates and provide progress updates as appropriate.
For more information about the U.S. Federal standards, please visit the Section 508 web siteor the Federal Access Board web site. To learn more about the WCAG 2.2 Standards, please check the W3C Guidelines. Information about the European Accessibility Act is available at the European Commission’s website through this link.
In addition, some documents on WebMD's website are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that these files are produced using the latest version of Acrobat (file conversion software for PDFs). This is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest version of Adobe Reader™, which is available for free at the Adobe website https://get.adobe.com/reader/.
Contact Information
We are continually enhancing our products by introducing new features and making improvements to better support all our members and customers. Your feedback is important to us, and we welcome your suggestions on how we can further improve your experience, as well as any questions you might have about this topic.
If any file format prevents you from accessing information on WebMD, please contact us for assistance by any of the means noted below. However you choose to contact us, in order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the web page address of the requested material, and your email address so that we may best respond to your concern.
Please contact us:
By Email: https://customercare.webmd.com/hc/en-us/requests/new
By Mail:
WebMD LLC,
283-299 Market Street, 3rd Floor, 2 Gateway Center, United States
This statement was published on: October 1, 2025